Customer help

Clear answers about your private case and assessment.

Plain-language answers about the private portal, assessment payment, report delivery, and the limits of each review.

Price and assessment results

How much do eligible scans cost?

The same two offers apply to every paid service, including scans, self-checks, private case assessments, Smart Extension Reach, and Contractor, Land, and Real Estate Wire audits. Pay as you go is a one-time $0.99 USD total for exactly 2 sessions, plus applicable taxes. The subscription is a recurring $4.99 USD charge per month for unlimited sessions while active, plus applicable taxes. Sign in or create an account before selecting an offer. Checkout for each path requires a supported customer-specific tax quote and exact buyer-paid total before payment; the tax quote is currently unavailable for these paths.

When will I receive my assessment?

This private case path cannot start checkout until a supported customer-specific tax quote and exact buyer-paid total can be shown. After a future matching payment is verified for your signed-in account and this specific case, every required assessment step must finish before the report appears in your private case. SMS is unavailable because no supported sender is configured; no delivery time is promised.

Can I pay for an assessment right now?

The private assessment path cannot start checkout until it can show a supported customer-specific tax quote and exact buyer-paid total. The same $0.99 USD one-time two-session or recurring $4.99 USD monthly unlimited offer applies as it does to every paid service, plus applicable taxes.

Smart Extension Reach

How much does Smart Extension Reach cost?

Smart Extension Reach uses the same offers as every paid service: a one-time $0.99 USD total for exactly 2 sessions, plus applicable taxes, or a recurring $4.99 USD per month for unlimited sessions, plus applicable taxes. Sign in before choosing. Its checkout is currently unavailable because this path cannot obtain a supported customer-specific tax quote and exact buyer-paid total.

What does Smart Extension Reach check?

It is designed to compare only the exact verified email on your signed-in account with a small set of selected public or authoritative sources. It does not search usernames, alternate addresses, linked identities, carrier or registrar indexes, private databases, or the dark web. Phone checks are unavailable because this app has no supported account phone-verification flow.

Does a no-match result mean my information is safe?

No. It means no direct match was verified in the sources that could be checked. It does not prove that your information is safe or absent elsewhere. If a source cannot be checked, the case reports that the review is unavailable rather than inventing a finding.

Where can a Smart Extension Reach report be sent?

The report is always available in the private portal case. Email notifications may go only to the verified account email on your sign-in. SMS is unavailable because there is no supported verified-phone flow or SMS sender. Account SMS consent can be changed or withdrawn in portal preferences, but consent alone does not enable text delivery.

Will Smart Extension Reach remove information it finds?

No. A completed report may point you to a source’s own privacy or opt-out process. You must follow that source’s steps yourself; the service does not submit, track, or complete removal requests.

Wire and domain checks

What does the Real Estate Wire Closing Instructions Audit check?

This limited audit compares the business and professional credentials/details you submit with relevant verifiable sources actually available for the company’s operating state and the property’s state and county. Sources can include state licensing records, agent or broker credentials, public business records, Better Business Bureau (BBB) information when available (a non-government source), and independently sourced business contact details. Findings are limited to source-backed matches or discrepancies; the report cites the source and check date when available. Results depend on the sources available, so not every submitted detail can be verified. The audit does not check wire instructions, bank-account ownership, account or routing numbers, or whether a wire is safe. Confirm payment changes through a trusted channel whose contact details you obtain independently, not from the message containing the change. Real Estate Wire Audit uses the same two paid-service offers: $0.99 USD one time for exactly 2 sessions, plus applicable taxes, or a recurring $4.99 USD per month for unlimited sessions while active, plus applicable taxes. Sign in before selecting an offer or beginning an audit. Checkout cannot start until a supported customer-specific tax quote can show the applicable tax and exact buyer-paid total.

Is a self-reported wire concern the same as the Real Estate Wire Closing Instructions Audit?

No. A self-reported concern is a separate customer-supplied flow. It does not check a recipient, payment instructions, bank details, or wire safety. Both services use the same $0.99 USD one-time offer for exactly 2 paid-service sessions or recurring $4.99 USD per month for unlimited sessions, plus applicable taxes. The concern-assessment checkout cannot start until this path can show a supported customer-specific tax quote and exact buyer-paid total.

What does Domain Lookup check?

Domain Lookup submits a suspicious URL for a private case assessment using the same paid-service offers as other services. Checkout for this path cannot start until a supported customer-specific tax quote and exact buyer-paid total can be shown. The Company/Domain Checker can search a public page, but does not check registrar records or ownership, verify an official brand relationship, or prove that a page is safe or fraudulent.

Email and text delivery

Where will my completed report be sent?

Email is the default and uses the address already associated with your signed-in account; we do not ask for a second email address. You can choose email or SMS for each case. A notification can be requested only after payment is verified for your account and case and every required assessment step is complete. The report and sources stay in the private case.

Can I receive the report by text message?

For a scam-assessment intake, you can choose SMS, enter a phone number, and give affirmative consent in an unchecked box. For Smart Extension Reach, choose SMS for that result and manage account consent in portal preferences. Text delivery is unavailable because there is no supported verified-phone flow or SMS sender. No text is sent, and choosing SMS never sends email instead. Your case remains private; choose account email explicitly if you want an email notification.

How do I opt in or out of text notifications?

On a scam-assessment intake, select SMS, enter an international-format phone number, and check the consent box yourself; it starts unchecked. For Smart Extension Reach, choose SMS for the result and manage the phone number and consent separately in your signed-in portal preferences. You can opt out there at any time. Account preferences record the consent state and when it changed; changing the phone number turns off existing consent until you opt in again. Phone confirmation and SMS sending are unavailable, so consent does not currently enable texts.

What would an assessment text contain?

Only a brief alert and a link to sign in to the private case. A text does not include detailed findings, evidence, or information from your submission. A high-risk alert calls the result a risk assessment, not proof of responsibility or a guarantee. If money may be at risk, pause payments and contact your bank through its official app or number. Never share passwords, recovery phrases, or security codes.

Can I reopen my report later?

Yes. Sign in to the same account and open the saved case that contains the completed report. The email is only a link to that private case.

If something goes wrong

What if an SMS notification fails?

The completed report and sources remain in your private case. SMS is currently unavailable because no supported sender is configured, so there is no SMS retry and no text is sent. If a supported sender later confirms a failure, you can retry SMS explicitly, switch this case to account email yourself, or contact support. The app never switches channels automatically.

What if checkout or payment confirmation fails?

Your saved case remains in the portal, but no report appears until payment is verified for both your account and that case. If a checkout session exists, use Retry payment confirmation when it is available. If you were charged but the payment cannot be matched to the case, contact support before trying another payment.

What if an assessment step fails?

The report stays unavailable until every required step completes, and your saved case remains available. If payment was already verified, use Retry review on that same case. Retrying the paid assessment does not require a second payment.

What if the email is rejected or does not arrive?

The case shows whether the email request is pending, accepted by the email service, failed, or suppressed. An accepted status does not confirm that a message reached or was opened in your inbox. A failed or suppressed email does not remove the report from your private case. Choose Retry email delivery on the case or contact support. SMS is unavailable because no supported sender is configured; the app never falls back to another channel.

Review scope and privacy

What evidence is reviewed?

A review uses the concern you submit and eligible, readable plain-text evidence. Other attachment contents may be stored with the case but may not be reviewed. For a submitted URL, the assessment reads only the submitted public page when that page is available.

Who can see my saved case and attachments?

Evidence files are encrypted on your device before upload. Saved cases are available to the account that submitted them and to authorized administrators who support the service.

What should I never submit?

Do not submit passwords, authentication codes, wallet seed phrases, private keys, or access to a financial account. Contact your bank through its verified app or phone number if money may be at risk.

Exposure self-check and assessment limits

What does the Recon & Shield exposure self-check do?

It links you to Have I Been Pwned (HIBP) and Google Results about you so you can run those checks yourself. The one-time $0.99 USD total buys exactly 2 sessions, plus applicable taxes. The recurring $4.99 USD/month subscription includes unlimited sessions while active, plus applicable taxes. This app stores only the source statuses you report and when you saved them. It does not search for, receive, or verify source results, run a dark-web search, or submit removal requests. A saved no-match is not evidence of safety. Checkout for this path needs a supported customer-specific tax quote before payment.

Does Google remove the original page?

Google may remove an eligible result from Google Search, but removing a Search result does not remove the original page from the website that published it. Google decides whether a request is eligible.

Does a submitted-URL assessment verify that a site is genuine?

No. It reads only the submitted public page when that page is available. It does not verify who owns the site, whether its claims are authentic, or whether it is safe to use.

Can an assessment prove that something is safe or fraudulent?

No. Assessments are limited guidance based on the submitted concern, eligible readable evidence, and the submitted public page when applicable. They cannot guarantee detection, establish that a target is safe or fraudulent, recover money, or predict what a bank or other institution will do.

Do I need separate accounts for the two portal sections?

No. The exposure self-check and suspicious-activity portal use the same customer account and the same email-and-password login. Your saved cases and self-check records are tied to that account.

Checkout is unavailable for paid services whose exact tax-inclusive buyer total cannot be verified. You can still open the portal to manage your saved cases.

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